Tag: customer service
Calling the IRS? Hold times are way down this tax season
WASHINGTON (AP) – Taxpayers who called the IRS had an average wait time of four minutes this tax season compared to 27 minutes a...
Fidelity to hire 4,000 workers, including 230 in R.I.
PROVIDENCE – Fidelity Investments Inc. plans to hire 230 workers at its regional campus in Smithfield as part its plan to add 4,000 new...
Customer service, on a serious tip
A high school student landed her first summer job, working in a drugstore. As she arrived at the store for her first day, the...
Good service will serve you well
Comedy writer Robert Orben had an interesting take on customer service: “You go to a coin-operated store and wash and dry your clothes. Then...
The other half of the sales story
We all know what we expect from customers. We want them to give us their attention, give us a fair hearing, be open to...
The necessity for velocity
“Pushing the envelope” is a phrase that gained popularity with American test pilots such as Chuck Yaeger and John Glenn in the 1950s. Each...
No guarantee customers will return; this might help
When we narrow down the current COVID-19 economic situation, we’re all in the same boat. No matter who we are or what we do,...
Niceties feed your sales
Too many salespeople find themselves running on fumes when it comes to prospects. “I get up every morning and ask myself the same question:...
Secret to good customer service: Keep employees motivated
A man entered a shoe repair shop and said to the owner, “I just found this claim ticket for a pair of shoes I...
The ABCs of customer service
Whatever business you are in – manufacturing, retail, health care, travel, high tech – you must realize that first and foremost, you are in...
