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CUSTOMER-FOCUSED: Jennifer Massotti, general manager of Barrington Books in Barrington, holds up a bag with a thank-you note, which she wrote for all curbside-pickup orders. The small business was able to secure flexibility on rent payments from the landlords for both of its locations, in Barrington and Cranston. / PBN PHOTO/MICHAEL SALERNO

Overdue rent growing into pandemic problem

How can a business pay its rent when the state orders it to close its doors in a pandemic? The reality is many can’t in...
COMFORTABLE SURROUNDINGS: Customers take advantage of the café interior while checking out what’s available for purchase at the Savoy Bookshop & Café in Westerly.  / PBN PHOTO/BRIAN MCDONALD

It’s a tough business, but like Twain, the demise of independent...

For the past 12 years, through rocky times that included falling into receivership in 2007 and recovery under new owners, Jennifer Kandarian has worked...
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